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How We Safeguard Your Account & Information

When you open an account with idnscore live, your personal data and payment details are encrypted and stored securely.

Encrypted data storageAccount verification onlyLocal payment security
idnscore live How We Safeguard Your Account & Information
REACH OUR TEAM

Privacy Questions & Data Requests

We respond to privacy inquiries and data-access requests within 48 hours. Contact us through live chat during lobby hours, email our support address, or use the help centre in your account menu. Players in Medan, Semarang and across Indonesia can submit requests in English via any channel and we'll acknowledge receipt the same business day.

Team online

Live Chat

Open the chat widget in the bottom right of your account lobby. Our team replies within 15 minutes during operating hours. Use this for urgent privacy questions or to report a data concern.

Email Support

Send your privacy request to [email protected]. Include your account username and a description of your request. We respond within 48 hours with next steps.

Help Centre

Visit the Help section in your account menu for self-serve privacy guidance, FAQs and links to submit formal data-access requests directly from your dashboard.

HOW WE PROTECT YOU

Data Security, Cookies & Account Controls

Your idnscore live account is protected by multi-layer encryption and secure payment gateways that never expose your full banking details to us directly.

Encryption & Tokens

All data in transit uses TLS 1.3 encryption. Payment details are tokenised so we never store your full card or…

Device Access Log

Check your account's login history and active sessions. Unrecognised devices can be logged out instantly.

Cookie Preferences

Essential cookies (login, security, payment) cannot be disabled. You may opt out of analytics and marketing cookies via account Settings.

Data Deletion Request

Submit a deletion request via email or live chat. We remove your data from active systems within 30 days and…

Third-Party Audits

Our payment processors and hosting providers undergo annual security audits.

Withdrawal Verification

Before we send your funds, we verify your identity and destination account match our records.

Privacy Questions You'll Ask

Real answers about your data, account access, payment security and how to contact us if something changes.

Yes. Submit a data-access request via live chat, email, or your Help Centre. We'll prepare a file of your account profile, transaction history, device logs and support tickets within 48 hours. Download it directly from your dashboard or receive it by email.

We keep your account data for 12 months after closure to resolve disputes, verify past transactions and meet regulatory requirements. After 12 months, we delete non-essential information but retain anonymised transaction logs where local law permits for fraud prevention.

Deposits flow through tokenised payment gateways. Your e-wallet or bank credentials never reach our servers directly. We store only a transaction token, timestamp and amount. All connections use TLS 1.3 encryption.

Yes. Log in to your account, go to Settings, and update your contact information. Changes take effect immediately for new withdrawals. Verify your new email or phone within 24 hours to restore full access if you change your login email.

We use essential cookies for login security and payment processing. Optional analytics cookies track your lobby behaviour so we can improve the platform. You can disable non-essential cookies in Settings; your account remains fully functional.

Contact our security team immediately via live chat or email [email protected]. We'll investigate within 24 hours, verify the breach and notify you of remediation steps. We also notify relevant authorities where local law requires.

No. We do not sell, share or licence your personal data to third parties. Payment processors, hosting providers and fraud-prevention vendors see only the information necessary to serve you. All are bound by data-protection agreements.