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Legal Framework That Protects Your Account

idnscore live operates under a clear legal structure designed to keep your deposits, withdrawals and personal data secure.

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idnscore live Legal Framework That Protects Your Account
REACH OUR TEAM

Legal Support and Account Assistance

We staff dedicated support channels to handle legal inquiries, account disputes, data requests and compliance concerns. Contact us during business hours via live chat, email or support ticket. Our team can help with account access issues, payment disputes, data subject requests and questions about how we handle your information. Response times vary by channel; live chat typically connects within minutes during peak hours, while email and ticket submissions receive replies within 24 business hours.

Team online

Live Chat

Open an account and access live chat from the support button in your lobby. Average response time under 3 minutes during operating hours. Available daily.

Email Support

Send legal inquiries and data requests to our compliance team. Include your account ID and a clear description of your concern. Expect a response within one business day.

Support Ticket Portal

Log into your account and open a ticket from Account Settings. Track status in real time and receive updates as your request progresses through resolution.

SECURITY AND TRANSPARENCY

How We Protect Your Data and Account

Your account security and data privacy are central to how idnscore live operates. We encrypt all login credentials and payment information, verify your identity at registration to prevent…

Account Encryption

All login sessions and payment transactions use industry-standard TLS encryption. Your password is hashed and never stored in plain text.

Identity Verification

We verify your name, date of birth and contact details at sign-up using secure document upload.

Data Retention

Personal data is kept active while your account is open.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed by licensed payment providers.

Access and Correction

Contact support to request a copy of your data, update inaccurate information, or ask about your stored account history.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences, and detect suspicious account activity.

Your Legal Questions Answered

Below are answers to the questions we hear most from account holders about how we handle legal matters, your rights and your data.

Each payment method is operated by a licensed provider in Indonesia. We do not store your payment details—the provider processes the transaction directly and sends us confirmation. Every deposit is logged in your transaction history so you can verify it. If a deposit does not appear in your account within a minute, contact support with the transaction ID from your payment app.

Your account data remains accessible to you for 30 days after closure if you want to reopen. After that, personal identifiers are encrypted and retained for compliance purposes only (up to 7 years). You cannot be identified from retained data. To request permanent deletion where local law permits, contact our legal team and we will process your request within 14 days.

Yes. Log into your account, go to Account Settings and select 'Download My Data,' or email support with your account ID. We will compile your data in a readable format (login history, deposits, withdrawals, account settings, verification documents) and send it within 14 business days. This is your statutory right where local law permits.

Access and eligibility depend on local law. idnscore live operates where local law permits in Indonesia. If you are unsure whether your region or age bracket qualifies, contact support before opening an account. We cannot provide legal advice, but our team can clarify which regions and player types we serve.

We verify your identity at sign-up, log all deposits and withdrawals, and monitor unusual account activity. Deposits via DANA, OVO, GoPay and QRIS are matched to your verified name and linked bank account. Large or irregular patterns trigger review by our compliance team. These measures protect you and ensure we meet local anti-fraud standards.

Open a support ticket with your transaction ID and a description of the issue. For DANA, OVO, GoPay or QRIS disputes, we coordinate with the payment provider to investigate. We typically resolve disputes within 3–5 business days. If the payment provider confirms an error, we refund the amount to your account or payment method immediately.

Contact support with the details you need to change. Minor updates (email, phone, address) are made within 24 hours. Name changes require re-verification and may take longer. Identity document changes are reviewed by compliance to ensure your account remains fraud-free. Submit corrections via support ticket with clear before-and-after details.

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